Shipping & Returns

Last Updated: 2024

 

1. Custom and Personalized Items

 

• All custom and personalized items are non-refundable. Once a design is approved and production begins, we cannot accept returns or exchanges, as these items are created specifically for you.

• Please ensure that all custom details (names, dates, etc.) are accurate at the time of order. Birch Doodle is not responsible for errors in information provided by the customer.

 

2. Non-Custom Items

 

• For non-customized products, we accept returns within 14 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

• Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.

 

3. Damaged or Incorrect Items

 

• If your item arrives damaged or incorrect due to our error, please contact us within 7 days of receiving your order with a description and photos of the issue. We will gladly offer a replacement or refund.

• For damaged items, we may ask that the item be returned, and we will cover the return shipping cost.

 

4. Return Process

 

• To initiate a return or report an issue, please contact us at info@birchdoodle.com with your order number and a description of the issue.

• After confirming your return eligibility, we will provide instructions on how to return the item.

 

5. Refunds

 

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 7-10 business days.

 

Contact Us

For further assistance, please reach out to us at info@birchdoodle.com.

​

​